BUYER SUPPORT

Frequently Asked Questions About Heated Massage & Red Light Wellness Products

Find practical answers about product selection, samples, MOQ, OEM/ODM customization, applicable documentation, warranty and bulk purchasing. Product specifications and purchasing terms may vary by model or project, so model-specific details should be confirmed before an order.

FAQ TOPICS

Browse Questions by Topic

Choose the topic that matches your current product-selection, sampling or private-label sourcing stage.

01

Product Selection

Compare product series, functions and power options.

02

Samples & MOQ

Review sample arrangements and minimum order quantities.

03

OEM/ODM Customization

Check branding, packaging and customization options.

04

Functions & Specifications

Understand heating, vibration, air compression and red light differences.

05

Quality, Warranty & Documents

Check applicable compliance files and quality-claim terms.

06

Orders & Support

Prepare quotation details and confirm order-related information.

BUYER QUESTIONS

Product, Sampling and OEM/ODM Answers

The answers below cover general purchasing questions. Model-specific functions, documentation, lead time and customization feasibility are confirmed according to the selected product and project.

01

Product Selection

What product categories does Loyalkins offer?

Loyalkins currently offers rechargeable knee, waist and shoulder heating products, an air-compression waist massager, red and near-infrared wellness wraps, and a plug-in shoulder and upper-back model. Visit the Product Collection page to compare the available series and models.

How do I choose a suitable product for my market?

Start by confirming the target body area, preferred functions, power type, retail positioning, estimated quantity and required customization. A buyer focused on portability may prefer a rechargeable model, while a program requiring broader coverage may consider a larger plug-in wrap.

What is the difference between standard heated products and red light models?

Standard models focus on combinations such as adjustable heating, vibration or air compression. Selected red light models add 660nm red and 850nm near-infrared light. Available functions, LED configuration and coverage vary by model.

What is the difference between rechargeable and plug-in models?

Rechargeable models support cordless and portable use. Plug-in models are designed for continuous powered operation and may provide broader product coverage. The appropriate option depends on the intended market position and product requirements.

02

Samples & Minimum Order Quantities

Are product samples available?

Samples are available for product evaluation. Sample pricing, preparation time and related arrangements are confirmed according to the selected product and project.

What is the standard MOQ?

The standard product MOQ generally starts from 100 pcs, depending on the selected model and order requirements.

What is the MOQ for customized products?

Customized projects generally start from 300 pcs. The final MOQ depends on the selected model and the scope of branding, packaging, appearance or functional customization.

Can different models be combined in one order?

Mixed-model requirements are reviewed case by case. Please provide the models and quantities under consideration so the order structure can be evaluated.

What information is needed for a sample request?

Please provide the product model, sample quantity, company name, destination country and the functions you want to evaluate. The sample terms can then be confirmed for the project.

03

OEM/ODM & Private-Label Customization

Do you support OEM and private-label projects?

Yes. OEM/ODM support is available for distributors, wellness brands and private-label buyers, subject to the selected model, quantity and customization scope.

What customization options are available?

Available options can include product color, logo printing, packaging, user-manual language, labels and barcodes, appearance design and selected function modifications. Feasibility and MOQ are confirmed for each project.

Can the logo, label and packaging be customized?

Yes. Logo printing, product labels, barcodes and customized packaging can be discussed for qualified projects.

Can the product appearance or functions be modified?

Appearance design and functional modification can be evaluated according to the selected model and project requirements. Please describe the requested change so that feasibility, cost and MOQ can be reviewed.

What should I provide for an OEM/ODM quotation?

Please provide the selected model, estimated quantity, target market, logo file, packaging requirements, preferred manual language, label or barcode needs and any requested appearance or function changes.

04

Product Functions & Specifications

Do all Loyalkins products include the same functions?

No. Functions vary by model. Selected products may include adjustable heating, vibration, air compression, rechargeable batteries, timers or 660/850nm red and near-infrared light.

Do all red light products include vibration?

No. Vibration is available only on selected models. Several rechargeable knee, waist and shoulder models combine red light, heat and vibration, while the plug-in LK-SPM001 focuses on broader red light coverage, dimming, timer and pulse settings.

Are the heating levels the same across all products?

No. Temperature ranges and the number of heating levels vary by model. The current model information should be confirmed before sample approval or bulk ordering.

How long do rechargeable products operate?

Battery capacity, charging time and operating time vary by model, selected functions and operating settings. Runtime should therefore be confirmed for the specific product being evaluated.

What do 660nm and 850nm mean in the product range?

Selected products combine 660nm red light and 850nm near-infrared light. LED quantity, arrangement, coverage and available controls vary by product and should be confirmed for the selected model.

05

Quality, Warranty & Documents

Which compliance documents can be checked?

CE, FCC and RoHS documentation is available for applicable products. Available documentation varies by model, so the selected model and target market should be provided for confirmation.

Does the available documentation vary by product?

Yes. Documentation is checked by model and should not be assumed to apply to the entire product range.

Are Loyalkins products medical devices?

Loyalkins products are primarily positioned for wellness, comfort, relaxation and post-activity recovery applications. Buyers should confirm the regulatory and labeling requirements that apply in their target market.

What warranty applies to product quality issues?

A 12-month warranty period starts from the shipment date and applies to verified product quality issues.

How are verified quality issues handled?

The buyer should provide clear photo or video evidence for review. Refund arrangements apply only to the confirmed affected units.

06

Orders, Lead Time & Support

What is the production lead time?

Lead time is confirmed according to the selected model, quantity and customization requirements.

What payment terms are available?

Payment terms are confirmed in the formal quotation or proforma invoice.

How can I request a quotation?

Submit the inquiry form with the product model, target quantity, destination country and customization requirements. The information will be reviewed before the next commercial step is confirmed.

How can I contact Loyalkins about a product or project?

Use the inquiry form on this page or visit the Contact Us page to discuss product selection, samples, bulk purchasing or an OEM/ODM project.

PRODUCT PATHWAYS

Explore Products by Series

Browse products by body area or technology to compare suitable models before requesting samples.

ALL

Product Collection

Compare the complete heated massage and red light wellness range.

K

Knee Heating Massagers

Rechargeable heating, vibration and red light knee options.

W

Waist Heating Massagers

Air compression and red light waist product options.

S

Shoulder Heating Massagers

Rechargeable shoulder wraps with heating, vibration or red light.

R

Red Light Wellness Products

660/850nm knee, waist, shoulder and upper-body wraps.

QUOTATION PREPARATION

Information to Prepare Before Requesting a Quote

Providing the following information helps us evaluate suitable models, sampling options and customization requirements more efficiently.

01

Selected Product or Model

Identify the series or model you are evaluating.

02

Target Market

State the country, sales channel and intended buyer group.

03

Estimated Quantity

Provide the sample quantity and expected bulk-order range.

04

Required Functions

List the heating, vibration, air compression or red light needs.

05

Branding & Packaging

Describe logo, color, packaging, manual, label and barcode requirements.

06

Destination Country

Provide the destination so applicable project details can be reviewed.

For customized projects, also describe any requested appearance, control, manual-language or functional changes.

PRODUCT & PROJECT SUPPORT

Still Have Questions About a Product or Project?

Share your target market, preferred functions, estimated quantity and customization requirements. Suitable models, sample arrangements and OEM/ODM options can then be reviewed for your project.

  • Product comparison based on your requirements
  • Samples confirmed by product and project
  • Standard MOQ generally starts from 100 pcs
  • Customized projects generally start from 300 pcs
  • 12-month warranty from shipment date for verified quality issues

Tell Us About Your Requirements

Include the model, quantity, target market and any customization needs.

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